Frequently Asked Questions

Mahima Marayoor jaggery is traditional, unrefined sweetener made from pure sugarcane juice grown in the Marayoor region of Kerala — an area famous for its naturally sweet, organically grown cane. The juice is boiled and set the age-old way, giving it a rich aroma, deep colour and wholesome taste.

Yes. Our jaggery is made without added chemicals, artificial colours or preservatives. Because it is completely natural, the colour and texture can vary slightly from batch to batch — a sign that it is genuine, unrefined jaggery and not mass-produced sugar.

• Jaggery is unrefined — it keeps the natural minerals of sugarcane like iron, magnesium and potassium.
• White sugar is heavily processed and stripped of these nutrients.
• Jaggery has an earthy, caramel-like flavour that white sugar simply doesn't have.

Depending on the batch, our jaggery is offered as solid blocks, and where available, in small cubes or powder for easy daily use. Check the product page for the exact pack sizes and forms currently in stock.

• A natural source of energy that releases slowly compared to refined sugar.
• Traditionally used to support digestion and cleanse the body.
• Contains natural iron and minerals from the sugarcane.

Use it anywhere you'd use sugar — in tea and coffee, payasam and sweets, chikki, sauces, or simply a small piece after meals. Melt it gently or grate/powder the block to blend it into recipes.

Jaggery is still a form of sugar and raises blood glucose. It is not a sugar-free product. If you are diabetic or managing a medical condition, please consult your doctor about how much, if any, is right for you.

As a natural sweetener, jaggery is best enjoyed in moderation — a small piece or a spoonful of powder a day is typical for most people. It is food, not a supplement.

Keep it in a clean, dry, airtight container away from moisture, heat and direct sunlight. A cool dry shelf is ideal; you may refrigerate it in humid weather to keep it firm.

When stored properly, natural jaggery stays good for many months. For the best flavour and aroma we recommend using it within the period mentioned on the pack.

No. Because it is chemical-free, jaggery naturally absorbs moisture from humid air and can soften or develop a slight stickiness. This is normal and safe. Store it airtight and it will keep well. Discard it only if you notice mould or an off smell.

Browse our products, add what you like to the cart, and check out with your delivery details. You'll receive a confirmation once your order is placed.

Payments are handled securely through Razorpay — you can pay by UPI, debit/credit card, net banking or popular wallets. Your payment details are entered directly with the gateway and are never stored on our servers.

If your order hasn't been packed or shipped yet, contact us as soon as possible and we'll do our best to help. Once a parcel is handed to the courier it can no longer be changed.

Sign in and open My Account → Orders to see the status and tracking of every order. We also share tracking updates once your parcel is shipped.

We ship across India through our logistics partner Delhivery. Simply enter your pincode at checkout to confirm serviceability and see the shipping charge.

Shipping is calculated automatically at checkout based on your delivery state. The exact amount is shown before you pay, so there are no surprises.

Most orders are dispatched within 1–2 working days and typically arrive within 3–7 working days, depending on your location. Remote areas may take a little longer.

We're sorry if that happens! Please contact us within 48 hours of delivery with your order number and a photo of the damaged item, and we'll arrange a replacement or refund.

As jaggery is a food product, we're unable to accept returns of opened or used packs for hygiene and safety reasons. Returns are limited to items that arrive damaged, defective or incorrect.

Email us at mahimaexports1@gmail.com, message us on WhatsApp, or use our Contact page. We're happy to help.